FAQ - Frequently Asked Questions

In order to make it easier for you to shop on our site, we have singled out the most frequently asked questions of our customers. If you have not found what you are interested in, send us an inquiry on the contact form, by phone or email and we will be happy to answer all your questions.

-How to make a purchase?

Buying from our online store is easy and fast. Once you decide on a product, you need to add it to your cart and then proceed to the payment where you will enter your delivery details and confirm the purchase.

+How to add more products to the cart?

Once you've added one product to your cart, select the 'Continue shopping' option to add more products. When you put the desired products in the cart, go to the payment and enter your delivery details.

+Is a login required to order?

No. You can make a purchase without joining the site.

+Who delivers the package?

The package is delivered via courier service. We reserve the right to change the contractual partner for the delivery of shipments.

+How fast do you send the package?

From the moment you complete the purchase, the package is delivered to the courier within one working day and you can expect delivery to your address no later than five days after the goods are shipped.

+How is payment made?

Payment is made by cash on delivery, ie. when picking up the package. Payment can also be made via PayPal, credit cards, and payment order if indicated on the sales page.

+Additional services

If you decide on priority delivery when paying, it means that we will process your order first and ship the product immediately.
Through the purchase process, you can pay extra for package insurance, which means that if damage occurs during transport, we will replace the damaged product without unnecessary questions.

+Can the products be picked up in person?

There is no possibility of personal product pickup since this is an online store and we do not have a physical branch. Purchase is only possible through the website.

+Data security

Shopping is extremely secure on our site. We use the most advanced encryption methods and other security protocols to keep our customer data 100% secure.
Your data is protected and we will not share it with third parties. We will use your personal data exclusively for the purposes of the order, as well as for sending certain information materials.

+I want to order larger quantities of products! How can I do it?

In case you want to order a larger quantity of products or cooperate with us, contact us via the contact page to agree on various possibilities of cooperation.

+How can I return the product?

The buyer must notify the seller in writing of the intention to withdraw from the purchase no later than the deadline specified on the page where he purchased the product.

+I ordered the product but it has not been delivered yet, whom should I contact?

In the event that the scheduled delivery time has passed and you have not yet received the package, send us an inquiry to the customer support email address located at the bottom of the website.